When it comes to training, realizing what you DON'T know is the key to success.
You don't know how much the people you are training already know. You don't know how fast everyone being trained will learn. It helps to start from the perspective of someone outside the organization. At Chapter & Verse, we know that getting knowledge and/or information out of your content experts' heads and transforming it into performance-based training that's motivating and effective can take some careful planning.
E-Learning has harnessed technology in innovative ways, but without good instructional design, high tech bells and whistles are just a waste of time and resources. Different training gurus have different ideas, but they all agree on the importance of good instructional design.